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Hotel Manager f/m

Front Office / Administration

Für die einen ist es die Traumreise ihres Lebens, für andere der interessanteste Job unter der Sonne: Hochsee-Kreuzfahrten. Wir suchen Crew-Mitglieder für verschiedene Positionen auf hochklassigen und exklusiven Schiffen aus den Bereichen klassische Kreuzfahrt, Expeditions- sowie Bildungsreise. Hier können Sie anspruchsvollen Gästen, sich selbst und Ihrem Team an Bord zeigen, was in Ihnen steckt! Bringen Sie eine Extraportion Engagement und Freundlichkeit mit – die Referenzen erstklassiger Reedereien erwarten Sie ebenso wie faszinierende Reisen über die Weltmeere zu den schönsten Zielen der Welt.

Die Bordsprache ist Englisch, daher setzen wir verhandlungssicheres Englisch voraus. Bitte lesen Sie die englische Stellenbeschreibung:

Job Summary:

  • Supervises all Hotel Operations areas onboard to ensure that the companies high standards of service are maintained, while at the same time ensuring the operation is carried out with the utmost economy consistent with those quality standards
  • Know and adhere to company regulations, SOP‘s and ISM, especially where relevant to the Ships Operation
  • To constantly operate in the interests of the Owner and Supplier
  • Maintain an accurate and up to date manual for completion of responsibilities as laid out in job description
  • Responsible for all passenger service related functions, this is to include outside concessionaires and the Cruise Director
  • Provide visible leadership by example
  • Align crew attitudes to corporate objectives
  • Ensure appropriate crew training is carried out on an on going basis
  • Achieve an awareness of all passenger complaints and deal directly with those complaints, which require intervention by ship‘s management
  • Ensure that supplies ordered are appropriate for the quantities of supplies on hand and the total quantity required for the expected number of passengers
  • Ensure all personnel have fixed working hours and that those hours are appropriate to the levels of service required
  • Ensure all personnel evaluations are carried out in accordance with company policy. In addition, maintain personal familiarity with individuals within the Hotel Department with a view to determine those worthy of promotion
  • Work to ensure good communication and cooperation among the various sections within the Hotel Department and between the Hotel and Deck & Engine Department
  • Maintain an awareness of all passenger service functions aboard ship and recommend new service policies or equipment as appropriate to improve existing standards
  • Submit periodic reports as required by shoreside management so that the shoreside organization is kept informed of activities aboard

Job requirements:

  • Trustworthy, efficient and creative
  • Cost and quality awareness
  • Excellent organisational skills
  • Pleasant and polite manners
  • Good communication skills especially when dealing with passengers
  • Well groomed and clean appearance
  • Candidate must have a strong character and will power
  • Must have the ability to motivate
  • Should be a "hands on manager" and always lead by example

Qualification/ Experience:

  • Possess a diploma from a recognised UK/European hotel school or university, plus several servings as Hotel Manager or Food and Beverage Manager on board a cruise ship
  • Have completed appropriate human resources training, including craft trainer or equivalent
  • Have exposure to basic budgeting techniques and financial analysis
  • Speak English fluently
  • Advanced and USPH Food Hygiene certificate